For a General Pest service, we do not require you to do any special preparations and kitchen cupboards need not be emptied.

Preparation is required for the services listed below. Please click on your service type to see the corresponding Service Preparation document:

• German Cockroaches
• Fleas
• Bed Bugs

Click on this video to hear from Pest2Kill Directors, Phil and Julian on the subject of safety.

All of the pest control products we use as part of our services are approved by the Australian Environmental Pest Management Association for use in all sensitive environments including schools, hospitals, aged care facilities, and food-handling premises.

However, for services where we are applying a pesticide in spray form, we simply ask that children, pregnant females, and pets are off-site (or removed from the areas of treatment) for the duration of the service and for approximately 1.5 hours post-service to allow for drying time.  Our products are all odourless and colourless and once dry, you can continue as normal.

Whilst all pesticide products we use are approved for use in homes and workspaces, it is advised not be in the immediate vicinity whilst a General Pest treatment is being carried out and until the products are completely dry. Many homeowners take a walk whilst we spray the interior of their property, which takes approximately 60-90 minutes depending on the service. We recommend avoiding certain areas of the property for a further 1.5 hours whilst the product dries.

As many people are working from home at the moment, it is possible for one adult to stay inside the property in a home office or bedroom if vacating is not convenient. However, children and pets must vacate the property.

However, if the treatment is for German cockroaches only, it is possible for people to remain within the property, in a bedroom or separate room whilst we treat the main harbourage areas (generally kitchens and bathrooms). For German cockroach services, we ask that these areas are vacated for the period of the treatment (45 mins) plus 1-1.5 hours drying time.

Your technician can advise you of recommendations in relation to your specific service, and can even lock up after the service if that’s more convenient for you.

Most general pest services take between 1-1.5 hrs. The products take a further 1-1.5 hours to dry post service (depending on the conditions on the day and the ventilation at the property).

German cockroach services take approximately 45 minutes, with an additional 1-1.5 hours drying time.

It is advisable to sweep/mop your floor the day before your pest treatment, as pesticide products will bind more effectively to a clean, dry surface and therefore be more effective. Please do not mop on the same day of the service as we do not want to apply products to a wet floor.

Ideally, avoid mopping the floor after the treatment for as long as possible. When you do need to clean the floor, keep in mind that the perimeter spray is generally applied to the skirting and kick boards in the kitchen, so avoiding mopping right to the edges of the floor will prolong the effectiveness of the treatment.

The products we use are developed for Australian weather conditions, however, we adhere to a wet weather policy to provide our customers with total peace of mind. If there is heavy rain at the time of service and it is not suitable to complete the external service, we simply complete all other aspects of the service (approximately 85% can still be completed) and then arrange to return for the external service at a later date.

Note that our external spray products only need 10-15 minutes to bind to the treated surface so that the residual active constituent is left behind. These products are designed for their residual nature and ability to withstand the elements. Therefore, if it begins to rain after the 15-minute period has elapsed, the effectiveness of the exterior spray will not be altered.

Most of our services come with a 6-month warranty.

We recommend our customers get their properties treated every 6-12 months. External areas may require more frequent services.

The above recommendations are entirely dependent on your property and it’s surrounding environment, as this can vary greatly from property to property.  It is also dependent on your personal tolerance for pest activity.

You can pay your technician by credit card or cash on the day, as we have mobile EFTPOS machines. Please note all credit card transactions incur a 2.2% service charge.

We are confident in our ability and the services we offer, and as such, we provide dependable 6-month warranties for the majority of our General Pest services including German Cockroaches.

However, warranty conditions and lengths may vary due to a number of factors including the type of pests treated, type of property, or hygiene and housekeeping conditions at the property. Your warranty will be confirmed in writing by your technician on the day.

No external areas are covered by a warranty. This includes non-habitable areas such as garages, sheds, and outbuildings.

Please note that warranties are in place to rectify a pest re-infestation. A sighting of one insect does not constitute a re-infestation. If a re-infestation is not observed by our technician during a warranty call-back, a $120 call-out fee may be charged.

*Please allow at least 3 weeks post-service before you activate your warranty.  This window of time allows our products to have their full effect*

We understand that plans can change and we always strive to be flexible when it comes to accommodating our customers’ moving schedules. However, last-minute cancellations are a significant inconvenience to our technicians, our business, and other customers who may be waiting on a suitable time slot. We appreciate your time is valuable and we ask for the same courtesy in return; please provide our office with as much notice as possible if you need to cancel or change an appointment.

Pest2Kill Cancellation Policy

24 hours notice is required to cancel or change your appointment, otherwise the following fees apply:

• $50 cancellation fee applies for appointments cancelled within 24 hours of the appointment time
• $120 call-out fee applies for appointments cancelled within 2 hours of the appointment time

To cancel or change an appointment, please call or text 0404 761 748. Cancellations or rescheduling requests must be made during office hours (Monday-Friday 8 am-5 pm).

It is recommended that all property owners have a full termite inspection every 6-12 months. Regular inspections ensure that if termites do enter your home, action can be taken before too much damage is done to the structure of your property.