PRIVACY POLICY

Pest2Kill Pty Ltd

1. INTRODUCTION

Pest2Kill Pty Ltd (ABN [Insert ABN]) (“we”, “our”, “us”, or “Pest2Kill”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us in any capacity.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

  • Name and title

  • Business name and position

  • Phone numbers (mobile and landline)

  • Email addresses

  • Postal and street addresses

Service-Related Information:

  • Property details and access requirements

  • Pest control service history and preferences

  • Special instructions or health considerations

  • Emergency contact details

  • Payment information and billing details

Website Usage Information:

  • IP addresses and device identifiers

  • Browser type and version

  • Pages visited and time spent on site

  • Referral sources and search terms

  • Cookies and similar tracking technologies

Business Information:

  • Industry type and business size

  • Venue licensing details (for hospitality clients)

  • Compliance requirements and certifications

  • Facility layouts and access codes

2.2 Sensitive Information

We may collect sensitive information only with your consent or as required by law, including:

  • Health information relevant to pest control services

  • Security access codes and alarm details

  • Dietary restrictions or allergies (for hospitality venues)

3. HOW WE COLLECT INFORMATION

Direct Collection:

  • Online enquiry forms and service requests

  • Phone calls and email correspondence

  • In-person consultations and site inspections

  • Service agreements and contracts

  • Customer feedback surveys and reviews

Third Party Sources:

  • Referrals from existing clients

  • Business directories and industry associations

  • Government agencies (for compliance purposes)

  • Partner organizations and suppliers

Automated Collection:

  • Website cookies and analytics tools

  • Digital service reporting systems (Formitize)

  • Smart monitoring devices (Bell IQ systems)

  • Payment processing platforms

4. PURPOSE OF COLLECTION AND USE

4.1 Service Delivery

  • Providing pest control and management services

  • Scheduling appointments and service visits

  • Accessing your property for service delivery

  • Emergency response and urgent callouts

  • Quality assurance and service improvement

4.2 Business Operations

  • Processing payments and managing accounts

  • Maintaining service records and compliance documentation

  • Communicating about services, appointments, and issues

  • Training staff and improving service quality

  • Insurance and risk management purposes

4.3 Legal and Regulatory Compliance

  • Meeting health and safety regulations

  • Pesticide application reporting requirements

  • Workplace health and safety obligations

  • Tax and accounting obligations

  • Dispute resolution and legal proceedings

4.4 Marketing and Communication

  • Sending service reminders and updates

  • Providing information about new services

  • Customer satisfaction surveys

  • Marketing communications (with consent)

  • Website improvement and user experience enhancement

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

5.1 Service Providers and Contractors

  • Technicians and field service staff

  • Subcontractors for specialized services

  • Equipment suppliers and monitoring system providers

  • Payment processing and billing services

  • IT support and software providers

5.2 Professional Advisors

  • Legal advisors and solicitors

  • Insurance providers and assessors

  • Accounting and tax professionals

  • Business consultants and auditors

5.3 Regulatory Bodies and Authorities

  • NSW EPA and other environmental regulators

  • Health departments and local councils

  • WorkSafe and safety regulators

  • Australian Taxation Office

  • Law enforcement agencies (when required)

5.4 Business Partners

  • Industry associations and certification bodies

  • Property managers and facility operators

  • Emergency services and response teams

  • Quality assurance and compliance auditors

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. DATA SECURITY AND STORAGE

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure data transmission using SSL encryption

  • Access controls and user authentication

  • Regular security assessments and updates

  • Staff training on privacy and security practices

  • Secure storage systems and backup procedures

6.2 Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services and support

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

  • Maintain business records for operational purposes

Service records are typically retained for a minimum of 7 years in accordance with business and legal requirements.

6.3 International Transfers

Some of our service providers may be located overseas. We ensure appropriate safeguards are in place when transferring personal information internationally, including:

  • Contractual protections and privacy clauses

  • Adequacy decisions and approved mechanisms

  • Regular monitoring of overseas providers

  • Notification requirements for cross-border transfers

7. YOUR RIGHTS AND CHOICES

Under the Privacy Act 1988, you have the following rights:

7.1 Access Rights

  • Request access to your personal information

  • Obtain copies of records we hold about you

  • Understand how your information is used

  • Receive information in a readily accessible format

7.2 Correction Rights

  • Request correction of inaccurate information

  • Update your contact details and preferences

  • Add supplementary information to your records

  • Dispute the accuracy of information held

7.3 Complaint Rights

  • Lodge complaints about privacy breaches

  • Request investigation of privacy concerns

  • Escalate unresolved issues to regulatory authorities

  • Seek compensation for privacy violations

7.4 Marketing Preferences

  • Opt-out of marketing communications

  • Update communication preferences

  • Unsubscribe from email newsletters

  • Request removal from marketing lists

8. COOKIES AND WEBSITE TRACKING

8.1 Types of Cookies Used

Essential Cookies:

  • Authentication and security cookies

  • Session management and functionality

  • Form submission and error handling

  • Load balancing and performance optimization

Analytics Cookies:

  • Google Analytics for website usage statistics

  • User behavior and navigation patterns

  • Content performance and engagement metrics

  • Conversion tracking and goal measurement

Marketing Cookies:

  • Advertising network cookies

  • Social media integration tools

  • Remarketing and personalization features

  • Third-party advertising platforms

8.2 Cookie Management

You can manage cookies through your browser settings:

  • Block or delete cookies entirely

  • Set preferences for specific cookie types

  • Receive notifications before cookies are set

  • Clear cookies regularly for privacy

Note that disabling cookies may affect website functionality and user experience.

9. CONTACT INFORMATION AND COMPLAINTS

9.1 Privacy Officer Contact

For privacy-related enquiries, requests, or complaints, please contact our Privacy Officer:

9.2 Complaint Process

If you have a privacy complaint:

  • Contact our Privacy Officer with details of your concern

  • We will acknowledge receipt within 5 business days

  • Investigation will be completed within 30 days

  • You will receive a written response with our findings

  • If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)

9.3 External Complaints

Office of the Australian Information Commissioner (OAIC)

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in privacy laws and regulations

  • New business practices and services

  • Technological developments and security updates

  • Feedback from customers and stakeholders

When we make significant changes, we will:

  • Update the “Last Updated” date at the top of this policy

  • Notify you via email or website notification

  • Provide reasonable notice of material changes

  • Obtain consent where required by law

11. ADDITIONAL INFORMATION

11.1 Children’s Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from children under 13 years of age without parental consent.

11.2 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

11.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to appropriate privacy protections.

This Privacy Policy forms part of our terms and conditions of service. By using our services or website, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this policy.

For the most current version of this Privacy Policy, please visit our website at [www.pest2kill.com.au/privacy-policy]

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